According to Nicoleta Acatrinei, providing public service is determined by a multitude of factors - the human factor being most important.

In this webinar presentation, she discusses three aspects that effect the human factor: religion/spiritual-based motivations and behaviors, altruism and our inclination to interact socially, and the significant changes of the workplace as a result of the introduction of AI. These aspects all influence work motivation in regard to incentives.

Watch the webinar [46:58]